RBC – Our Approach – TransPerfect Clients

RBC has issued the following goals for the RFP, and the below outlines the vision for how TransPerfect sees the partnership & collaboration with RBC evolve to meet those goals.

Goals

Centralization of TM’s and vendor pools
Increasing quality, decreasing turnaround times, and costs
Process workflow: Integrating AI workflows and technology solutions

Our Vision

A holistic approach where TransPerfect acts as RBC’s outsourced localization department with dedicate points of contacts and specialized linguists
Centralize all TMs, MT engines, and Vendors through TransPerfect’s technology suite GlobalLink to increase quality, consistency, and turnaround times
Reduce costs and time spent by RBC employees on project management by leveraging automated workflows through GlobalLink
Provide consulting from our AI team on how to optimize turnaround times where applicable through introducing MT workflows
Guide RBC as industry leaders on how to leverage the best technology and AI solutions
Ensure company-wide visibility through detailed reporting and KPIs on quality and savings

Governance Framework

Put in place a KPI framework
SLA per content or business line priority
Communication framework between users, BI’s, and vendors
Establish regular strategic and operational reviews monthly or quarterly with clear goals & measurements

Global Quality Program

Dedicated quality leads (Brand Champions) for French Canadian markets specifically
Establish and track quality KPIs
Local Market (Toronto, Montreal, and Vancouver) account management and 24/7 global coverage for after hour requests
Linguist on-boarding & evaluation for RBC’s dedicated team

Cost Optimization Roadmap

Optimize the use of our GlobalLink technology to centralize TMs across all RBC vendors
Our AI team to consult RBC on introducing MT workflows to drive costs down and speed up turnaround times
Streamline localization management on RBC side to reduced number of hours spent internally on translations

Process Automation & Efficiencies

Automate and/or eliminate non added value tasks with the help of our AI and technology team members
Centralize and automate RBC’s TM’s through GlobalLink Enterprise
Utilize GlobalLink Now and RBC’s internal MT engine for certain content types to reduce costs and turnaround times
Introduce Gen AI and other AI solutions such as GlobalLink scribe to speed up workflows

Technology

Implement GlobalLink Enterprise (Translation Management System) to centralize and manage all localization projects regardless of vendor
GlobalLink Enterprise will reduce time-to-market, remove manual tasks, and ensure consistency and quality across all projects and vendors with one centralized TM
Introduce a suite of technology tools such as our connectors into your CMS, CRM, etc. that prioritize language quality and automation at the forefront.
Guide RBC on their AI strategy with the help of our AI consulting team

Strategic Program Management

Dedicated Canada-based program management team
Creating synergies & overall visibility into costs and overall billing structure
Ongoing consultancy to ID areas of improvements/optimization
AI expertise and consultation

rbc@transperfect.com