Thank you for the opportunity to support LoanCare’s goals of improved multilingual borrower engagement and servicing. After reviewing the RFP details, we are confident that TransPerfect understands the essential multilingual requirements and will exceed the expectations set for such requirements. By partnering with TransPerfect, LoanCare will be able to seamlessly implement linguistic production processes, support project agility, quality and consistency, save costs in the enterprise linguistic program, and accelerate success in LoanCare’s servicing and acquisition of limited English proficient (LEP) borrowers to drive business growth.

The purpose of our response is to show TransPerfect’s compelling value to LoanCare using three key evaluation criteria:

As trusted partners for over 30 years, TransPerfect has supported large US-based financial organizations with translation and interpretation services into over 150 languages. LoanCare will immediately benefit from lessons learned of our legacy relationships, and a clear path forward that will maximize compliance, cost, and quality efficiencies in delivering LEP customer support and experiences. LoanCare’s success will be accelerated by deploying TransPerfect’s GlobalLink technologies and leveraging extensive translation assets powered with subject matter expertise linguists.

TransPerfect’s approach is in support of LoanCare’s compliant enterprise program, leveraging a client service team that is able to coordinate locally with LoanCare’s business users and customer contact teams. TransPerfect’s Regional Director, Avery Sturtevant, serves as the executive sponsor for this initiative. Matt Spitler will lead the client service team as he has supported East Coast FS relationships for over ten years. In TransPerfect, LoanCare will have a partner fully in tune with your culture, expectations, and enterprise linguistic journey.

As an expert in support of financial services institutions, multilingual customer servicing is challenging, and success rests upon utilizing resources, including supplier partners, who can apply key learnings from relevant experiences. TransPerfect has, and continues to support, dozens of the country’s largest bank and non-bank lenders through multi-year initiatives, and through this experience, TransPerfect has gained deep insights into both the challenges and opportunities of language program development. Challenges, when approached with a growth mindset, create opportunities to pair experience with creativity for rapid problem-solving.

Furthermore, the challenges of navigating a multicultural program journey serves as a great opportunity to partner in LoanCare’s execution and deliver the positive impacts for LoanCare’s continued growth with is LEP borrowers. TransPerfect has navigated these challenges for Rate, Freedom Mortgage, RoundPoint, ServiceMac, Chase and Wells Fargo among others, and we know how to succeed in this opportunity for LoanCare.

As an industry leader in both customer support and tech innovation, the attached response details TransPerfect’s capabilities as a supplier fully able to solve the translation and interpretation requirements for LoanCare outlined in the RFP. Our position as an industry leader is clear, but not guaranteed, so we continue to innovate and find creative ways to drive additional value through new solution sets. If TransPerfect is selected as LoanCare’s partner, these innovations and valuable service offerings would be at LoanCare’s disposal and could be mobilized when required.

As a leader, TransPerfect commits to providing the essential translation and interpretation services for LoanCare today, while also striving to exchange ideas and information that can drive mutual innovation as TransPerfect seeks to anticipate and serve LoanCare’s future requirements.