TransPerfect & PMI – A Global Partnership
About
TransPerfect has been selected as PMI’s Standard Language Services Provider. With 30 years of experience in providing language solutions globally and 15+ years assisting PMI, TransPerfect offers scalable, end-to-end localization services for any type of content.
TransPerfect is the world’s largest provider of language and artificial intelligence solutions for global business. From offices in over 140 cities on six continents, TransPerfect offers a full range of services in 200+ languages to clients worldwide. More than 6,000 global organizations employ TransPerfect’s GlobalLink® technology to simplify the management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.
Translation Process
Translation Memory (TM)
A Translation Memory (TM) is a database used in computer-assisted translation (CAT) tools to store previously translated text segments and their corresponding translations. These segments—typically phrases, sentences, or paragraphs—help linguists work more efficiently and consistently by reusing content.
Leveraging Existing Translation Memories
Providing us with Translation Memories (TMs) from your previous vendor can significantly enhance both the efficiency and cost-effectiveness of our services. Without access to these resources, our quotes may seem less competitive, as we cannot leverage your existing translations to reduce costs.
Since TMs are your intellectual property, you have the right to request an export from your previous provider. Sharing these files ensures greater linguistic consistency and allows us to offer more competitive pricing.
Translation Memory (TM) Match Types
Match Type | Description | Effort |
New Words | The source segment is not found in the translation memory. | Full translation is required. |
Fuzzy Match | The source segment is partially similar to an entry in the TM, with differences in wording or structure. | The linguist reviews and adapts the suggestion. |
100% Match | The source segment matches a TM entry perfectly, including content and formatting. | Minimal review or confirmation. |
Repetition | The segment appears multiple times within the same project, independent of TM matches. | Translated once, then reused automatically. |
Our dedicated team operates globally to provide comprehensive time zone coverage, ensuring your translation needs are met promptly and effectively.
To request a translation, please reach out to the appropriate local team using the contact details below:
- General Europe: translations_pmi_europe@transperfect.com
- France & Italy: translations_pmi_FR_IT@transperfect.com
- Middle East: translations_pmi_middleeast@transperfect.com
- APAC (Asia-Pacific): translations_pmi_APAC@transperfect.com
- Japan: translations_pmi_japan@transperfect.com
- USA & Canada: translations_pmi_canada_us@transperfect.com
- Brazil: translations_pmi_brazil@transperfect.com
- Latin America: translations_pmi_LATAM@transperfect.com
If you require a sworn translation, please contact: translations_pmi_sworn@transperfect.com
For inquiries from global PMI teams or any general questions, email us at: translations_pmi@transperfect.com
To request a quote, send an email to the appropriate local team using the contact details listed under “Get in Touch”.
If available, please include the following information to help us to quickly asses your request:
- Assets to be translated
- Language(s) for translation (e.g., from English to French)
- Special instructions (if applicable)
- Deadline
Understanding Our Standard Quotes
What services are included in our quotes depends on the project scope. Below is a brief explanation of the services typically listed in a standard quote:
- Project Management
Applied per project based on scope and effort. This covers workflow and timeline management, resource coordination, status tracking, issue resolution, and financial management.
- Desktop Publishing (DTP)
Involves recreating or adjusting the layout of translated content to match the source in design-heavy formats, such as Adobe InDesign, Photoshop, or Illustrator.
- Localization QA
Ensures technical quality assurance for coded or tagged file formats (e.g., JSON, PO, HTML, XML) before delivery to your system.
- Formatting
Aligns the layout of translated content with the source layout for most document formats, excluding plain text files.
- Linguistic QA
Implements PMI feedback into the Translation Memory to ensure consistency with approved style guides and glossaries. This step validates linguistic integrity and addresses any review-related issues before final delivery.
- Term Extraction
A specialized service for identifying terminology from content that is term-heavy.
- Term Adaptation
A complementary service where extracted terms are adapted for target languages and integrated into a glossary.
- Translation Memory (TM) Leverage
Translation Memory Leverage is a key factor in cost calculation, classified into the following match types:
| Match Type | Description | Effort |
| New Words | The source segment is not found in the translation memory. | Full translation is required. |
| Fuzzy Match | The source segment is partially similar to an entry in the TM, with differences in wording or structure. | The linguist reviews and adapts the suggestion. |
| 100% Match | The source segment matches a TM entry perfectly, including content and formatting. | Minimal review or confirmation. |
| Repetition | The segment appears multiple times within the same project, independent of TM matches. | Translated once, then reused automatically. |
Technology
TransPerfect’s GlobalLink suite of modular components is designed to support the unique localization needs of various content types and business priorities. GlobalLink modules can be used independently or together, allowing you the flexibility to scale based on current and future requirements.
All of TransPerfect’s platforms have been approved at a global level by PMI’s IT.
If you’d like to discuss which GlobalLink module best suits your needs, please contact us at translations_pmi@transperfect.com.
GlobalLink Share offers a simplified and secure file sharing solution. It allows users to easily collect, transfer, and manage files while ensuring compliance with industry-leading data encryption and file access tracking. The platform enables centralized storage for seamless organization and control over shared documents, allowing users to send and receive files of up to 10 TB with a single link and a longer 30-day expiration period.
You can create a free GlobalLink Share account here.
GlobalLink NOW is a secure, standalone AI-powered platform for instant, self-service machine translation. It allows you to submit documents in various formats for quick, machine-generated translations, ideal for internal use.
Key features:
- All translated content is deleted immediately after user access, ensuring data security
- Easy to use, with no training required
- Allows you to process large volumes of content for a flat fee
GlobalLink Portal is an exclusive, web-based translation service platform with a simple, easy-to-use interface for managing multiple translation submissions in one place.
Key features:
- Centralized portal to submit translation requests, request cost estimates, and store final localized deliverables
- Compatible with all file formats
- Easy access to platform and training videos
- Full visibility of all projects and notifications
PMI’s processes are supported by GlobalLink Enterprise, providing efficient and integrated workflow management, translation memory, client validation, and automation through GlobalLink connectors integrated with PMI systems such as SharePoint, Adobe Experience Manager, Teamsite, and Documentum.
Key features:
- Centralized portal for translation requests, cost estimates, and storing deliverables
- Direct integration with CMS, PIM, and CRM platforms to automate workflows
- Full traceability and reporting for the department requesting translations
- Compatible with all file formats
- Easy access to platform and training materials
- Customizable project overviews and notifications
Meet the Team
<a href="mailto:email@.com
<a href="mailto:email@.com
<a href="mailto:email@.com
Dawn Murphy
Vice President Client Services, Global
London
<a href="mailto:email@.comdmurphy@transperfect.com
Marina Ericson
Program Coordinator, Global
Stockholm
<a href="mailto:email@email.commericson@transperfect.com
Maria Bernander
Director Business Development, Global
Stockholm
<a href="mailto:email@email.commbernander@transperfect.com
Daniel Hernando
Account Manager, Europe
Barcelona
<a href="mailto:email@email.comdhernando@transperfect.com
Juan Suzanne
Account Manager, Europe
Barcelona
<a href="mailto:email@email.comjsuzanne@transperfect.com
Andrea Opizzio
eLearning Account Manager, Global
Milan
<a href="mailto:email@email.comaopizzio@transperfect.com
Michela Norcio
Account Manager, Italy & France
Rome
<a href="mailto:email@email.commichela.norcio@transperfect.com
Jamie Hwang
Account Manager, APAC
Seoul
<a href="mailto:email@email.comjamie.hwang@transperfect.com
Don Hwang
Account Manager, APAC
Sydney
<a href="mailto:email@email.comdhwang@transperfect.com
Rui Koyano
Account Manager, APAC
Tokyo
<a href="mailto:email@email.comrkoyano@transperfect.com
Kelly Fung
Account Manager, APAC
Tokyo
<a href="mailto:email@email.comkfung@transperfect.com
Kathryn Quintero
Account Executive, Middle East
Dubai
<a href="mailto:email@email.comkaquintero@transperfect.com
Sharon Dickey
Account Manager, US & Canada
New York
<a href="mailto:email@email.comsdickey@transperfect.com
Alicia Neyra
Director Business Development, LATAM
Mexico
<a href="mailto:email@email.comalicia.neyra@transperfect.com
Roberta Ratto
Director Business Development, Brazil
Sao Paulo
<a href="mailto:email@email.comrratto@transperfect.com
FAQ
Our dedicated team operates globally to provide comprehensive time zone coverage, ensuring your translation needs are met promptly and effectively.
To request a translation, please reach out to the appropriate local team using the contact details below:
- General Europe: translations_pmi_europe@transperfect.com
- France & Italy: translations_pmi_FR_IT@transperfect.com
- Middle East: translations_pmi_middleeast@transperfect.com
- APAC (Asia-Pacific): translations_pmi_APAC@transperfect.com
- Japan: translations_pmi_japan@transperfect.com
- USA & Canada: translations_pmi_canada_us@transperfect.com
- Brazil: translations_pmi_brazil@transperfect.com
- Latin America: translations_pmi_LATAM@transperfect.com
If you require a sworn translation, please contact: translations_pmi_sworn@transperfect.com
For inquiries from global PMI teams or any general questions, email us at: translations_pmi@transperfect.com
We offer PMI a wide range of services to meet diverse needs. In addition to standard document translations, we also provide:
- Media Services: Learn more
- E-Learning and Training Solutions: Learn more
- Legal Services and Sworn Translations: Learn more
Explore our full range of services here.
To request an estimate, please reach out to the appropriate local team using the contact details below:
- General Europe: translations_pmi_europe@transperfect.com
- France & Italy: translations_pmi_FR_IT@transperfect.com
- Middle East: translations_pmi_middleeast@transperfect.com
- APAC (Asia-Pacific): translations_pmi_APAC@transperfect.com
- Japan: translations_pmi_japan@transperfect.com
- USA & Canada: translations_pmi_canada_us@transperfect.com
- Brazil: translations_pmi_brazil@transperfect.com
- Latin America: translations_pmi_LATAM@transperfect.com
If you require a sworn translation, please contact: translations_pmi_sworn@transperfect.com
For inquiries from global PMI teams or any general questions, email us at: translations_pmi@transperfect.com
If available, please include the following information to help us to quickly asses your request:
- Assets to be translated
- Language(s) for translation (e.g., from English to French)
- Special instructions (if applicable)
- Deadline
To discuss rates, please email us at: translations_pmi@transperfect.com
Translation Memories (TMs) and glossaries are critical assets that help reduce costs and improve consistency in translations. TMs are considered intellectual property of PMI and you should therefore be requested from your previous vendors.
By providing us with your existing TMs and glossaries, we can import them into our system, which enables us to:
- Leverage existing content to reduce translation volume and costs significantly.
- Ensure consistency with previously translated content, maintaining brand and terminology standards.
Without access to these resources, we may need to recreate terms and retranslate content, which can result in higher initial costs. To maximize cost efficiency and ensure continuity, we strongly recommend that all PMI stakeholders request an export of TMs and glossaries from their previous vendors and share them with our team.
For more information or assistance with this process, please contact us at translations_pmi@transperfect.com.
Onboarding Journey
If you have no immediate translation needs:
If you don’t have any translation needs at the moment but would like to be prepared for future requests, please fill out our onboarding form. This will help us understand your requirements and ensure we’re ready to support you when you need it.
Survey link: https://forms.office.com/r/Jg2ntkUEbH
For any questions or assistance with the form, please contact us at translations_pmi@transperfect.com. Once the form is submitted, a member of our team will reach out to discuss the next steps.
If you have a translation request now:
If you have a translation that requires immediate attention, please reach out to the appropriate local team using the contact details below:
- General Europe: translations_pmi_europe@transperfect.com
- France & Italy: translations_pmi_FR_IT@transperfect.com
- Middle East: translations_pmi_middleeast@transperfect.com
- APAC (Asia-Pacific): translations_pmi_APAC@transperfect.com
- Japan: translations_pmi_japan@transperfect.com
- USA & Canada: translations_pmi_canada_us@transperfect.com
- Brazil: translations_pmi_brazil@transperfect.com
- Latin America: translations_pmi_LATAM@transperfect.com
If you require a sworn translation, please contact: translations_pmi_sworn@transperfect.com
For inquiries from global PMI teams, email us at: translations_pmi@transperfect.com
If you have a translation that requires immediate attention, please email us at: translations_pmi@transperfect.com
When sending your request, be sure to include:
If your files are too large to send by email, you can securely transfer them via GlobalLink Share. You can create a free GlobalLink Share account here.
Once we receive your request, a dedicated PMI Account Manager will reach out to assist you and onboard you to the most suitable technology for your needs.
Selection of Technology
When making your first translation request, our team will guide you through the onboarding process. Depending on the nature of your requests and business needs, we will recommend one or more of our GlobalLink technologies.
These include:
To help us recommend the best solution, here are a few questions to consider:
- Do you have frequent translation requests?
- Do you have translation memories and glossaries you’d like us to use?
- Is your content stored in a CMS or other repository from which you’d like to request translations directly?
- Would you like to incorporate a review step into the translation workflow?
Our Account Management team looks forward to assisting you every step of the way!
