Global quality lead, responsible for implementing the global AFKLM quality program.

Niklas can recommend cost-effective and highest impact localization strategies.

Henry and Janet lead our content strategy and digital marketing practice and will advise on
content strategy, creation, and performance topics.

Suzanne is a former consultant on digital transformation initiatives for clients such as Hilton and Avis Budget Group. She specializes in ensuring that CMS configuration, content migration and localization strategy meet specific business objectives through a sound operating model.
Joel is our VP of Travel Solutions for EMEA and oversees our Travel 360 Practice Group. Through his background at Travelzoo, he has hands-on experience supporting KLM.

Terminology lead who oversees all glossary/terminology assets and strategies.

Heads up our creative team, specialized in brand, tone of voice, stylistic preferences and other creative focus areas.

Diego and Ty oversee our AI division, which is dedicated to developing technology, solutions and services related to different applications of artificial intelligence such as neural machine translation (NMT), large language models (LLM) and other types of generative AI. Adopting a consultative approach, Diego and Ty work closely with our clients to identify their organizational readiness for adoption and integration of AI and contribute their expertise to aligning the best combination of AI technology, solutions and services to each use case and business problem. By incorporating experience from previous successful implementations with the latest advancements made in the research & development side of AI, they bring innovation to the way that both TransPerfect conducts business internally and how we can bring value to AFKLM.

Nick oversees our content solutions team for EMEA. As such he is in charge of designing technology-based solutions and will discuss detailed requirements with AFKLM stakeholders, as well as the Wordbee team, to understand the diverse use cases that need to be supported by TransPerfect. Nick and his team will design a technical solution leveraging both Wordbee and any GlobalLink modules needed, and prepare a technology strategy and design architecture, which will then in turn be implemented by our solution engineering team and used by the AFKLM stakeholders and the TransPerfect account teams.

Christiane and Pablo will act as solutions engineers and serve as the main points of contact for all technology solutions provido ed. Their general roles and responsibilities are as follows:

• Act as the primary technical point of contact for AFKLM, specifically focusing on technical solutions involving Wordbee, and if needed any GlobalLink modules
• Route applicable issues to TransPerfect’s support or development groups
• Supervise and install and upgrades of technical products and solutions
• Troubleshoot issues related to database or content management system integrations
• Serve as experts in translation memory matters and workflow products