Welcome to the TransPerfect Family.
At TransPerfect, we are committed to providing reliable and efficient services tailored to meet Aviva’s needs. We look forward to supporting your success every step of the way.
SERVICES
What are your options?
TransPerfect InterAct
Interact is our pre-scheduled interpretation tool that streamlines the scheduling process.
TransPerfect Connect
TransPerfect Connect is our 24/7, on-demand interpretation service available whenever needed.
USAGE
When to use InterAct vs Connect
InterAct
Streamlined Scheduled Interpretation
InterAct offers a tailored experience where interpreters are carefully selected for Aviva, allowing clients to choose interpreters for each session. The familiarity and consistency provided by InterAct interpreters enhance the quality and effectiveness of communication during these sessions. Use cases include:
- Pre-scheduled virtual remote or onsite interpretation sessions
- Recurring client meetings in-person or over video communication platforms (Zoom, Teams, etc.)
Connect
Instant access to professional interpreters
Connect is a cost-effective solution, but you won’t be able to select the interpreter or provide context in the way you can with prescheduled appointments via InterAct. Connect is ideal for:
- One-time sessions
- Non-recurring sessions
- Re-occurring sessions where clients may need flexibility due to frequent cancellations or rescheduling
Connect
- Over-the-phone interpretation
- On-site interpretation
- Pre-scheduled interpretation
- Cancellations/rescheduling supported
- 24/7 support
RATES & Fees
What are the rates?
InterAct
- Virtual, remote, or on-site sessions
- Calendar integration
- Pre-scheduled interpretation
- Reporting
- Various communication channels
- Within 48 – 24 hours: 25%
- Within 24 – 12 hours: 50%
- Within 12 – 0 hours: 75% – 100%
There is a 1-hour minimum for all remote virtual interpretation. Billing increment (rounding up) will occur after 15 minutes over scheduled time, resulting in another half hour charged.
Aviva employees will receive an email granting them access to self-register for InterAct. From there, they will be able to gain access to the platform via their own individual account. Additionally, we will host a recorded training that will serve as training material and reference.
Visit our help center for informational articles and videos: https://helpcenter.transperfect.com/InterAct/en/Client
To reach an interpreter, you simply dial 855-886-2901 and enter your 7-digit customer ID. After our IVR system recognizes you, it will prompt you to enter your 4-digit PIN.
Once the PIN is confirmed, the system moves you into language selection. You can say the name of the language, or you can enter the 3-digit code, such as 772 (SPA) for Spanish, on your telephone keypad.
Once the language is noted, we will connect you with your interpreter.
While using InterAct, pre-scheduled hourly rate apply. InterAct may incur a higher cost than Connect, but it is a more tailored and personalized experience as you are able to personally pick and continue to work with preferred interpreters.
Connect is charged by-the-minute and is the more cost-effective option. However, you won’t be able to select interpreters or provide context in the way you can with pre-scheduled sessions via InterAct.
Frequently asked questions
FAQ
View your reservation agreement
Please contact your account executive with any questions regarding your agreement.
Still have questions? We're here for you.
Please feel free to reach out with any questions.
Spencer Moore, Account Executive
Spencer.Moore@TransPerfect.com
(510) 220-2087