TransPerfect & Mutual Of Omaha: A Winning Partnership
About
TransPerfect Financial is excited to partner with Mutual of Omaha empowering its mission as the industry leader delivering reliable protection and superior customer care to its constituents across its lines of business and the enterprise – while ensuring breadth of solutions, depth of expertise, strong communication and best-practices, and the governance and information security required that are a foundation of success amongst leading insurers, healthcare systems, and mortgage originators. Our bespoke solutions are designed to empower growth, scale operations, enable product delivery, harness AI, and ensure strong CX with governance that compliance teams need. You’ll find pertinent information on this page.
TransPerfect Financial supports organizations like Mutual of Omaha by delivering the precision, security, and scalability needed to serve policyholders with confidence. With decades of experience across insurance, healthcare, benefits, mortgage, and financial services, TransPerfect provides technology-enabled solutions that streamline communication, enhance stakeholder experience, increase spend identification and capture, and improve the customer experience across all lines of business—from bespoke models for underwriting and claims management, to multilingual chat, to automated website delivery that performs and accessibility solutions that are future oriented . Our AI-powered platforms, multilingual expertise, and end-to-end workflow capabilities help businesses like Mutual of Omaha operate more efficiently, make better decisions with more granular data reduce risk, and deliver clear, accessible information to every customer, no matter the channel or language.
- Relevant Industry Experience: Deep experience supporting carriers with multilingual, strategy and outsourcing solutions for every interaction and operation
- Built for Security: ISO-certified, SOC-audited infrastructure protecting sensitive policyholder data. TransPerfect is trusted by the world’s leaders in regulated industry with the most rigorous governance protocols.
- AI-Powered Efficiency: Tools that speed up workflows and reduce operational friction, while respecting corporate governance protocols.
- Customer Experience obsessed: TransPerfect’s record of retaining clients is predicated on a model that prioritizes and empowers communication, accountability, and problem-solving.
- Accessibility First: Solutions that ensure digital and document accessibility across CMS /ADA industry standards.
- Scalable & Flexible: Solutions that integrate seamlessly with Mutual of Omaha’s infrastructure and architecture and evolve with your business needs.
- End-to-End Partner: One provider for telephonic, digital, content, compliance, document, and chat – from inquiries to claims to website and mobile app localization.
- Governance: Data, reporting, SLA’s, and accountability in a program designed for progress, creating wins for procurement, sourcing, compliance, and business unit teams.
Excellence in Coverage and Experience with
TransPerfect’s Enterprise Delivery program
Solutions Spotlight, Case Studies & Collateral
TransPerfect Digital AI Consultancy empowers Mutual of Omaha to accelerate innovation and streamline operations with secure, AI-driven solutions built for regulated environments. Our customizable, AI-agnostic platform integrates seamlessly into your ecosystem, supporting all content types while ensuring compliance, accuracy, and a consistent customer experience across channels. Learn More about TransPerfect Digital
DataForce’s generative AI model training services help businesses like PayPal solve complex problems, create novel designs, and produce unique content through generative AI models, typically sponsored by ambitious AI and ML teams that require large outputs of data to be tagged or annotated Our solutions enable high-quality AI outputs through customized data services in multiple modalities, including speech, audio, text, image, and video. Whether you are developing new foundational models, such as large language models (LLMs), or customizing an existing model for a new use case, DataForce tailors solutions that address the unique data challenges your organization faces.
TransPerfect applies intelligent and time-saving technology to streamline workflows and cut costs for our clients at every available opportunity. Our innovation teams continually introduce upgrades and new features any time we see an opportunity to improve the value we can deliver. From documents to websites and mobile apps, GlobalLink has you covered with a flexible, stable, and secure solution that evolves with you as your requirements change.
TransPerfect Connect helps financial institutions serve customers quickly, accurately, and securely. As the world’s leading provider of device-independent, real-time remote interpretation services for financial institutions, our state-of-the-art technology, secure contact centers, and FS industry interpreters enable you to seamlessly support LEP borrowers in seconds—in over 170 languages.
- Secure Contact Centers
- Skill-Based Call Routing to FS Interpreters
- Proprietary Live Analytics Portal & Mobile App
- Multilingual Chat and Email Support
- AI interpretation
Visit here for Case Study
-By Numbers:
- Acquire new members and expand Mutual’s market share with performance-oriented marketing driven by insights can increase traffic to mutualofomaha.com, improve customer engagement, and boost loan originations by up to 40%.
- Launch and localize digital experiences (Web & App) 50% Faster.
- Approve and underwrite applications 35% faster by leveraging multilingual tools to process non-English statements and supporting documentation.
- Empower Mutual’s operations by reducing costs by 30% while improving client retention and overall customer satisfaction
- Get in touch (Keep the same) – At TransPerfect, we provide industry-leading, consultative, and proactive support. For any questions about our services, workflows, or your account, please contact your dedicated TransPerfect global account team lead:
- Our specialized industry translation experts know your business inside out.
- By working with specialists familiar with your space (at a business unit level as well), you can rest assured that our solutions have been created for the unique challenges that your customers face. At TransPerfect, we’ve built our reputation on more than 35 years of delivering high-quality content.
- Industry Expertise – Healthcare, Benefits, Mortgage, Broad financial services
Learn more about our Finance experience here.
At TransPerfect, we pride ourselves on having the best support in the industry. When it comes to service, our clients depend on us to be consultative, proactive, and solutions oriented. Mutual of Omaha will be met with a dedicated team of account managers, specialists for roll-out, technologists, implementation, and support – with executive sponsorship from both our global practice leader Avery Sturtevant, our Chief Growth Officer Kevin Obarski, and our Chief Experience Officer Matt Hauser.
If you have any questions regarding the relationship between our organizations, our workflows, services, or other client support queries, please reach out to your dedicated TransPerfect global account team at mutualofomaha@transperfect.com.
Technology
The better way to manage your global content
TransPerfect applies intelligent and time-saving technology to streamline workflows and cut costs for our clients at every available opportunity. Our innovation teams continually introduce upgrades and new features any time we see an opportunity to improve the value we can deliver. From documents to websites and mobile apps, GlobalLink has you covered with a flexible, stable, and secure solution that evolves with you as your requirements change.
Launch your primary and business unit websites seamlessly in the languages that will deliver improved performance, at the click of a button.
Streamline user requests and claims support with SSO enabled and customizable workflows, allowing for faster approvals/resolutions in your critical decision trees.
Mobile apps? You have them. Make it easy for your engineers to deliver AND update Mobile app UI’s in different languages, creating a stronger user experience for your customers.
Leading Organizations Trust TransPerfect
Meet the Team
Avery Sturtevant
Regional Director
Washington DC
202-347-2300
ASturtevant@transperfect.com
Jady Bailey
Director, Strategic Accounts
Washington DC
202-347-2300
jady.bailey@transperfect.com
Mariana Ordonana
Director, Business Development
Madrid
+34 91 084 1186
mordonana@transperfect.com
